Guide to booking properties
Welcome to Spacerenta! Booking your perfect property is easy and hassle-free. Follow this step-by-step guide to search, view, and reserve your ideal space.
Step 1: Searching for Your Ideal Property
- Visit the Homepage: Begin your search on Spacerenta's homepage.
Use the Search Bar: Enter your desired location, check-in date, check-out date, and the number of guests.
- Apply Filters: Click on the filter icon to narrow down your search based on:
- Price range
- Amenities (e.g., Wi-Fi, kitchen, parking)
- Ratings
- Type of place (e.g., entire home, private room, shared space)
- Browse Results: Review the search results to find properties that match your needs.
Step 2: Viewing Property Details
- Select a Property: Click on a property that interests you to view its details.
- Property Information: On the property page, you will find:
- Photos of the property
- Description of the space and its amenities
- Host information
- Guest reviews
- Pricing and availability
Step 3: Making a Reservation
- Select Dates and Guests: Choose your check-in and check-out dates and specify the number of guests.
- Booking Method: Depending on the host's preference, you will see one of two buttons:
- Request: Requires the host to approve your booking before payment.
- Reserve: Instantly confirms your booking upon payment.
Step 4: Request Booking (Host Approval Required)
- Click on Request: For the property that requires host approval, click the Request button.
- Reservation Page: You will be taken to the booking request page where you can:
- Review your check-in and check-out dates
- Verify booking details, including the cancellation policy
- Add a personal message to the host in the message box (e.g., "Hello! I’d love to stay at your property.")
- Agree to the booking terms by checking the relevant box.
- Submit Booking: Click Request to Book to send your request to the host.
Host Response: The host has 24 hours to accept or decline your request. If the host accepts your booking, you’ll receive a notification, and a Pay Now button will appear on the message page or reservation page.
Complete Payment: You’ll have 24 hours to make payment via Paystack once the host accepts your request. After payment, your reservation will be confirmed.
Step 5: Instant Booking
- Click on Reserve: For properties available for instant booking, click the Reserve button.
- Confirmation Page:
- Review your check-in and check-out dates
- Verify the cancellation policy and booking details.
- Add a personal message to the host in the message box (e.g., "Hello! I’d love to stay at your property.")
- Agree to the booking terms by checking the relevant box.
Make Payment: Click on the Make Payment button and you will be prompted by Paystack to complete payment.
- Booking Confirmation: Once payment is processed, your booking is instantly confirmed.
Step 6: Managing Your Booking
Reservation Page: Go to reservation page to view and manage your upcoming reservations.
Stay Connected: Use the in-app messaging feature to communicate with your host regarding any questions or special requests.
Get Support: Contact Spacerenta's 24/7 customer support for assistance with any issues that may arise during your stay.
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