Common Questions and Answers for Hosts

1. How do I list my property on Spacerenta?

• Answer: To list your property, click on "List Your Space" from the homepage header or navigate to "Manage Listing" from the menu. Follow the step-by-step process to provide details about your property, upload photos, set pricing, and publish your listing.

2. What information do I need to provide when listing my property?

• Answer: You will need to provide the property address, photos, a description, amenities, rules and guidelines, pricing, and proof of property address (such as a utility bill). The process is interactive and intuitive, guiding you through each step.

3. Can I edit my property listing after publishing it?

• Answer: Yes, you can edit most details of your listing after it is published, except for the property address and category. To edit your listing, go to the "Listing" tab in your hosting dashboard and select the property you want to update.

4. How do I manage my property’s availability?

• Answer: Use the "Calendar" tab in your hosting dashboard to manage your property’s availability. You can block or open dates as needed and set discounts for specific periods.

5. What booking options can I set for my property?

• Answer: You can choose between two booking options: "Instant Booking," where guests can book directly without prior approval, and "Accept/Decline," where you can review and approve booking requests before they are confirmed.

6. How do I handle cancellations and refunds?

• Answer: You can set your own cancellation policy based on predefined options provided by Spacerenta. Refunds are processed according to this policy. Guests can cancel their bookings within the rules you set, and you will be notified of any cancellations.

7. How do I get paid for my bookings?

• Answer: Payments are processed automatically within 24 hours of the guest’s check-in. You can track your earnings and payout schedule through the earnings dashboard in your hosting account.

8. How can I offer additional services to guests?

• Answer: You can offer additional services such as airport pickup, cleaning, laundry, and grocery shopping. These services can be managed and billed directly through Spacerenta’s platform.

9. What should I do if a guest damages my property?

• Answer: If a guest causes damage to your property, you can file a damage claim through Spacerenta. The guest will be notified and requested to cover the costs, and our support team will assist in resolving the issue.

10. How do I leave a review for a guest?

• Answer: After the guest checks out, you will be prompted to leave a review. You can share your experience with the guest, helping other hosts make informed decisions in the future.

11. What support is available to me as a host?

• Answer: Spacerenta offers 24/7 customer support to assist you with any hosting-related issues or inquiries. You can contact support through the in-app messaging feature or call our support hotline for immediate assistance.

12. What should I do if the guest violates the rules of the property?

• Answer: If a guest is violating the rules of the property, please contact Spacerenta for support. Do not engage the guest in any violent way. Our team will assist in resolving the situation.

13. How do I set and manage the pricing for my property?

• Answer: You can set and manage the pricing for your property during the listing process and update it anytime from the hosting dashboard. Adjust prices based on demand, season, and other factors to maximize your earnings.

14. Can I list multiple properties on Spacerenta?

• Answer: Yes, you can list multiple properties on Spacerenta. Each property can be managed separately from your hosting dashboard, allowing you to track bookings, manage availability, and communicate with guests for each listing.

15. How do I verify my property address?

• Answer: You will need to upload a proof of address document, such as a utility bill, during the listing process. This document will be reviewed by Spacerenta’s team to verify the property’s address.

16. How do I handle guest check-in and check-out procedures?

• Answer: You can communicate check-in and check-out procedures to your guests through the in-app messaging feature. Provide clear instructions and any necessary access codes or key details to ensure a smooth experience for your guests.

These expanded FAQs provide comprehensive answers to common questions from both guests and hosts, ensuring a smooth and informed experience on Spacerenta.