Common Questions and Answers for Guests

1. How do I search for a property on Spacerenta?

• Answer: You can search for properties by entering your desired location, check-in and check-out dates, and the number of guests in the search bar on our homepage. Use the filter options to narrow down results based on price range, amenities, property type, and more.

2. How do I book a property?

• Answer: After finding a suitable property, click on it to view the details. Select your check-in and check-out dates, and the number of guests. Click "Request" if the booking requires host approval or "Reserve" for instant booking. Follow the prompts to complete the booking process.

3. What is the cancellation policy?

• Answer: The cancellation policy varies by property and is set by the host. You can view the specific cancellation policy for a property on its details page before booking. Generally, cancellations within 24 hours of booking are fully refundable. Other terms apply based on the policy selected by the host.

4. How do I contact the host?

• Answer: You can contact the host using the in-app messaging feature once you’ve requested or booked a property. This allows you to ask any questions or request additional information directly from the host.

5. What payment methods are accepted?

• Answer: Spacerenta accepts various payment methods, including credit and debit cards. All payments are processed securely through our payment gateway.

6. How do I leave a review for a host?

• Answer: After your stay, you will receive a prompt to leave a review. You can share your experience and rate the property and host, helping future guests make informed decisions.

7. What should I do if I encounter an issue during my stay?

• Answer: If you face any issues during your stay, you can contact Spacerenta’s 24/7 customer support for assistance. Use the in-app messaging feature or call our support hotline.

8. Can I modify my booking dates?

• Answer: Yes, you can request to change your booking dates by contacting the host through the in-app messaging feature. The host will need to approve any changes based on availability.

9. How do I get a refund if I cancel my booking?

• Answer: Refunds are processed according to the cancellation policy of the property. If eligible, the refund will be credited back to your original payment method within a few business days.

10. How secure is my payment information?

• Answer: Spacerenta uses advanced encryption and security protocols to ensure that your payment information is safe and secure. Our payment gateway complies with industry standards for data protection.

11. How do I locate the property on my check-in date?

• Answer: The address of the property can be found on your trip page. You can also chat with the host for support in locating the property. The host’s contact number will also be shared on the trip page.

12. What happens if I don't check in within the check-in hour or date?

• Answer: You should contact the host if you will not be able to check in at the regular time or on the actual date. If the host can’t help, you can contact Spacerenta for further support. It’s important to check in at the stated time and date.

13. Can I extend my stay?

• Answer: Yes, it is possible to extend your stay. You can check the property’s availability on the platform or speak directly with the host.

14. What should I do if I have any issue or concern during my stay?

• Answer: Please speak with your host immediately as they are your first line of assistance. If the host can’t help, chat with our 24/7 support team for further assistance.

15. How do I know if the property has all the amenities I need?

• Answer: You can view the list of amenities provided by the host on the property details page. Make sure to check this before booking to ensure the property meets your needs.

16. Is there a way to verify the host and property before booking?

• Answer: Yes, Spacerenta verifies the identity of all hosts and properties. You can also read reviews from previous guests to get an idea of their experiences.