At Spacerenta, we are committed to maintaining a safe, respectful, and trustworthy community for both hosts and guests. If you encounter any misconduct or violations during your experience, please follow the steps below to report the issue.

For Hosts and Guests

1. Identify the Misconduct or Violation
   • Examples of Misconduct: Unacceptable behavior, harassment, discrimination, damage to property, or violations of house rules.
   • Examples of Violations: Breach of terms and conditions, illegal activities, or safety hazards.
2. Document the Issue
   • Gather Evidence: Take photos, screenshots, or notes to document the issue. This evidence will support your report and help in resolving the matter effectively.
   • Record Details: Note the date, time, and location of the incident, as well as any conversations or interactions related to the issue.
3. Report the Issue
   • Contact Support: Reach out to Spacerenta’s support team through the app or website. Use the designated reporting feature or contact form to submit your report.
   • Provide Details: Include all relevant information and evidence when submitting your report. Clearly describe the incident and its impact.
4. Follow-Up
   • Receive Confirmation: You will receive confirmation that your report has been received and is being reviewed.
   • Stay Informed: Spacerenta’s support team will keep you updated on the status of your report and any actions taken.
5. Confidentiality and Protection
   • Anonymity: Your report will be handled confidentially, and your identity will be protected throughout the process.
   • No Retaliation: Spacerenta prohibits retaliation against anyone who reports misconduct or violations in good faith.

For Hosts

• House Rules Enforcement: Ensure your house rules are clear and communicated to guests before their stay. Address any violations promptly and professionally.
• Guest Misconduct: If you encounter guest misconduct, report it immediately to Spacerenta for assistance in resolving the situation.

For Guests

• Host Misconduct: If you experience misconduct by a host, report it to Spacerenta for investigation and resolution.
• Safety Concerns: If you feel unsafe at any point during your stay, prioritize your safety and report the issue as soon as possible.

Spacerenta’s Commitment

Spacerenta is dedicated to ensuring a positive experience for all users. We take all reports of misconduct and violations seriously and will investigate each case thoroughly. Our goal is to foster a community where everyone feels safe and respected.

If you have any questions or need further assistance, please contact our support team. We are here to help and ensure your experience with Spacerenta is enjoyable and secure.