Code of Conduct for Guests

Spacerenta is committed to providing a pleasant and safe experience for all our users. As a guest, you play a crucial role in maintaining a respectful and welcoming community. Please adhere to the following guidelines during your stay:

1. Respect for Property and Host

• Care for the Property: Treat the host’s property with the utmost respect and care. Avoid any actions that could cause damage or inconvenience.
• Adhere to House Rules: Follow any specific rules or guidelines set by the host regarding noise levels, smoking, pet policies, or other property-specific instructions.
• Notify of Damage: If any damage occurs during your stay, inform the host immediately to resolve the issue promptly.

2. Communication and Transparency

• Clear Communication: Maintain open, honest, and courteous communication with your host. Notify them of any special requirements or changes in plans.
• Arrival and Departure Times: Adhere to agreed check-in and check-out times. If adjustments are necessary, discuss them with the host well in advance.

3. Cleanliness and Tidiness

• Maintain Cleanliness: Keep the property clean and tidy throughout your stay. Follow any cleaning instructions provided by the host.
• Proper Waste Disposal: Dispose of trash responsibly and leave the property in a neat condition upon departure.

4. Privacy and Security

• Respect Host Privacy: Do not attempt to access private or restricted areas of the property without permission.
• Personal Belongings: Secure your personal belongings during your stay. Spacerenta is not responsible for lost or stolen items.

5. Interaction with Neighbors

• Be Considerate: Respect the peace and privacy of neighbors. Avoid loud noises, especially during late hours, to prevent disturbances.
• Follow Community Rules: Abide by any community or neighborhood regulations that apply to the property.

6. Compliance with Laws

• Follow Legal Guidelines: Comply with all local laws and regulations during your stay. Do not engage in illegal activities on the property.
• ID Verification: Ensure your profile information is accurate and up-to-date, and comply with any identification requests from Spacerenta.

7. Feedback and Reviews

• Provide Constructive Feedback: Share honest and constructive feedback after your stay to help future guests and hosts.
• Report Issues: If any issues arise that you cannot resolve directly with the host, contact Spacerenta’s support team for assistance.

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Code of Conduct for Hosts

As a host on Spacerenta, you are a crucial part of our community, providing welcoming spaces for guests. Please adhere to the following guidelines to ensure a positive and professional hosting experience:

1. Property Maintenance and Safety

• Ensure Safety and Cleanliness: Maintain a safe, clean, and well-prepared environment for guests. Regularly inspect your property to ensure all amenities and safety features are functional.
• Advertised Amenities: Provide all amenities as described in your listing and ensure they are in working order.

2. Honest and Transparent Listings

• Accurate Descriptions: Ensure all information in your property listing is accurate and up-to-date. This includes descriptions, photos, amenities, and pricing.
• Full Disclosure: Disclose any potential issues or limitations with the property that may affect the guest’s stay.

3. Respect for Guest Privacy

• Avoid Unnecessary Intrusions: Respect the privacy of your guests. Only enter the property during their stay if absolutely necessary and with prior notice.
• Security Devices: Clearly disclose any security cameras or monitoring devices on the property and ensure they comply with legal standards.

4. Communication and Responsiveness

• Timely Responses: Respond promptly and courteously to all inquiries and booking requests. Ensure clear communication with guests before, during, and after their stay.
• Provide Instructions: Offer clear check-in and check-out instructions, as well as any house rules or emergency contacts.

5. Managing Bookings and Cancellations

• Honor Reservations: Fulfill all accepted reservations unless unforeseen circumstances require cancellation. Notify guests immediately and assist in finding alternative accommodations if needed.
• Set Clear Policies: Clearly outline your cancellation policy in your listing and adhere to it consistently.

6. Handling Issues and Disputes

• Professional Resolution: Address any guest complaints or issues professionally and promptly. Seek assistance from Spacerenta support if needed.
• Avoid Conflicts: If a guest violates property rules, address the issue calmly and professionally. Contact Spacerenta support for guidance if necessary.

7. Legal and Regulatory Compliance

• Adhere to Local Laws: Ensure your hosting practices comply with all applicable local laws and regulations, including zoning and safety requirements.
• Tax Obligations: Fulfill any tax obligations related to your hosting activities.

8. Feedback and Reviews

• Provide Honest Reviews: After each guest’s stay, leave a review that reflects your experience. Your feedback helps improve the community for all users.
• Encourage Guest Reviews: Encourage guests to leave reviews to help you improve and attract future bookings.

Consequences of Violating the Code of Conduct

Spacerenta takes violations of the Code of Conduct seriously. Any breach of these guidelines may result in actions such as warnings, account suspension, or removal from the platform. Our goal is to ensure a safe and respectful environment for all users.

Reporting Concerns

If you experience or witness any behavior that violates this Code of Conduct, please report it to Spacerenta’s support team immediately. We are committed to addressing all concerns promptly and fairly.

By adhering to these guidelines, guests and hosts help create a positive and trustworthy community on Spacerenta. Thank you for being part of our platform and contributing to a successful rental marketplace.