At Spacerenta, we are committed to creating a diverse, inclusive, and respectful community. We believe that everyone should have equal access to housing opportunities and a positive experience, regardless of their background or identity. Our anti-discrimination policy outlines our commitment to preventing and addressing discrimination in all its forms.

Policy Statement

Spacerenta prohibits discrimination against individuals based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other characteristic protected by law. We strive to ensure that all interactions within our community reflect these values of equality and respect.

For Hosts

1. Fair Treatment
   • Equal Opportunity: Offer equal access to your property to all guests, without bias or prejudice.
   • Respectful Communication: Interact with guests respectfully, ensuring that all communications are free from discriminatory language or behavior.
2. Inclusive Listings
   • Accurate Descriptions: Ensure your property listings are welcoming and do not contain discriminatory terms or conditions.
   • No Unjust Denials: Do not deny bookings based on personal characteristics. Evaluate requests based on availability and legitimate business reasons.
3. Complaint Handling
   • Responsive Actions: Address any complaints of discrimination promptly and cooperatively. Work with Spacerenta to resolve issues effectively.

For Guests

1. Respectful Engagement
   • Inclusive Behavior: Treat hosts and other guests with respect and consideration, ensuring your behavior aligns with Spacerenta's values of inclusivity.
   • Report Concerns: If you experience or witness discrimination, report it immediately to Spacerenta for investigation and resolution.
2. Expectations from Hosts
   • Welcoming Environment: Expect a respectful and non-discriminatory experience from hosts during your stay.
   • Accommodation Requests: Feel empowered to request reasonable accommodations related to accessibility needs without fear of discrimination.

Reporting and Resolution

1. How to Report
   • Contact Support: Use Spacerenta’s app or website to report any instances of discrimination. Provide as much detail as possible to assist in the investigation.
   • Confidential Process: Reports will be handled confidentially, and your privacy will be protected throughout the process.
2. Investigation and Action
   • Thorough Investigation: Spacerenta will investigate all reports of discrimination promptly and thoroughly.
   • Appropriate Measures: Actions may include education, mediation, or removal from the platform, depending on the severity of the incident.

Spacerenta’s Commitment

Spacerenta is dedicated to fostering a community where diversity is celebrated, and everyone feels welcome and respected. We actively work to educate and support our community members to uphold these values and ensure compliance with this policy.

For questions or further assistance, please contact our support team. We are committed to supporting you and maintaining a safe and inclusive environment for all.